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Have questions about your order, or a general enquiry?
Free shipping within Malaysia.
For international orders, the shipping fee will be calculated at cart page.
Our orders are scheduled for dispatch at 10:00am. However, please be aware that unforeseen circumstances could potentially result in an earlier or delayed dispatch. Please reach out to our customer service agent at hellomy@monoloq.com for more information on your order status.
Your order is expected to be delivered within 2-3 business days.
Yes, we do deliver internationally. Regarding international delivery, you will receive an email containing tracking information once the parcel departs from our warehouse. Kindly note that there may be an extended lead time due to customs clearance procedures. As your package is being shipped internationally, we want to bring to your attention that your country may impose customs duties, taxes, or other fees on imported goods. These charges are determined by the customs authorities in your country and are beyond our control.
Please be aware that any customs duties or taxes incurred are the responsibility of the recipient. Unfortunately, we are unable to predict or influence these charges, as they vary from country to country.
If you require additional assistance, please leave us a message. We will respond during our working hours from 9:30am to 7pm (Monday to Friday).
-Order Number
-Product name and Article Number
-Image of the incorrect item
-Preferred Exchange Method: Store location
-Order Number
-Product name and Article Number of the missing product
We will investigate this matter and advise you on the next steps accordingly.
If you need a change of size/item, our retail crew are happy to assist you with an exchange! We recommend notifying us via email in advance for a smoother transaction, all exchange must be done within 30 days from the purchase date.
Please note that sale items are non-exchangeable or return.
Please be aware that orders made using a promotional code are not eligible for exchange or return.
There are various reasons that can lead to payment failure, including an expired credit card, a disrupted connection during credit card processing, or failure to authenticate in time. If you encounter any payment issues, please feel free to contact us for assistance.
To stay updated with our latest information, you can follow our social media channels and subscribe to our newsletter. Alternatively, you can visit this page to view our current ongoing promotions.
Your coupon might not be working due to the following reasons:
-Verify if the code has been correctly entered.
-Confirm if the code has expired.
-Ensure that you are logged into your account for certain codes to apply.
-Certain codes might necessitate a minimum spend or only apply to specific products/collections.
-For any other coupon codes received via our newsletters, please review the terms and conditions outlined in your email.
If the issue persists, please contact us or email us at hellomy@monoloq.com and provide a screenshot of the error message for further assistance.
You can submit the form on the contact us page. We will review each case individually and make every effort to assist you with your query.
You can conveniently purchase your e-gift card here.
The E-Gift Card remains valid for one year from the date of purchase, and no extensions will be granted beyond this period.
To redeem, simply apply the Gift card code provided in the email during the checkout process. You can utilize the E-Gift Card for multiple transactions until its value is fully depleted.
Certainly, you are able to exchange ONE time or return your order when using a gift card for the purchase. However, please be aware that we will only issue online store credit if you choose to return the order.
Here are the terms and conditions regarding our online store credit:
-Online store credit can be utilized solely for online purchases at https://my.monoloq.com/.
-Online store credit remains valid for 3 months from the date of issuance.
-Online store credit cannot be redeemed for cash and is non-refundable and non-exchangeable.
-It cannot be used to purchase any gift vouchers.
-Online store credit will be provided once return and exchange items have been verified and finalized in-store.
-For purchase amounts exceeding the value of the online store credit, the remaining balance must be settled using our accepted payment methods.
Certainly, you are able to exchange or return your order up to 1 time only when using store credit for the purchase. However, please be aware that we will only issue online store credit if you choose to return the order.
The conversion of your online store credit into cash is not permitted.
You can easily create an online account on our website.
You can update your details by clicking on 'My Account,' or contact us for assistance with account updates.
Please refer to our privacy policy for more information.
In order to proceed with your purchase, we kindly request you to sign up for an account. This not only facilitates a seamless checkout process but also enables you to track your order, manage your preferences, and enjoy an enhanced shopping experience. Your account will ensure a more personalized and efficient service tailored to your needs. Thank you for choosing to create an account with us as you embark on your shopping journey.
Feel free to contact us for further assistance.
Please be aware that the act of adding items to your cart does not serve as a reservation. Items will only be reserved upon the completion of the checkout process.
Explore detailed information about caring for your MONOLOQ apparels by visiting our Garment Care page. It provides valuable insights and recommendations to ensure the longevity and optimal condition of your garments.
Should you have a defective item, kindly return it to our store, and our sales advisors will be pleased to assist you further.
Explore the locations of our stores by visiting our Stores page for more information on where to find us.
Please note that item reservations are valid for up to 1 day only. Additionally, sale items are not eligible for reservation.
Have questions about your order, or a general enquiry?